Shipping Policy:

We offer shipping all over Egypt for all orders placed through our website. Orders are processed in up to 7 business days.

You will receive a confirmation e-mail once your order is placed, and will be contacted by the courier once your order is ready for delivery.

 

Returns & Exchange Policy

We would happily accept unworn, undamaged full price products for exchange or refund within 14 days.

Returns must be in their original packaging. Products will be approved after inspection. If after inspection, the piece is not found to be as good as new, exchange/return will be rejected. pick up and return by courier can be arranged on the customer’s expense.

To request a courier kindly fill out the PICK UP REQUEST. Kindly note that sale items and gift cards are a final sale and are not eligible for exchange or return.

Order Cancellation:

Orders can be cancelled within 24 hours of order placement. To cancel orders go to your profile, select order and cancel.

Repair Policy

We will provide a one year guarantee for your SOL jewelry during which we will offer free repair, in the exception of irreparable damage.

To request a courier kindly fill out the PICK UP REQUEST.

Kindly allow up to 30 working days for your repaired jewelry to be delivered back to you.

All fields are mandatory:
– Subject
– Reason
– Product in its full packaging as it was received from Sol

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